- Mediate consumer complaints against a variety of businesses including retail, credit and banking, debt collection, home improvement, telemarketing, mail order and Internet.
- Answer telephone and walk-in inquiries about consumer issues.
- Research companies and businesses that consumers are considering hiring.
- Provide performance reliability information on local and out-of-state businesses.
- Connect consumers to relevant social, government and/or legal services.
- Issue news bulletins on consumer affairs to Ulster County media organizations.
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