TECHNICAL SUPPORT TECHNICIAN 1680 1031

 

DATE:

March 5, 2019

TO:

ALL COUNTY EMPLOYEES AND ELIGIBLE CANDIDATES

(This is a Competitive-Class position.)

FROM:

Jose DeLeon, Director of Information Services

25 South Manor Avenue, Kingston, New York 12401

JOB VACANCY:

Technical Support Technician I/Temporary/ Full-Time / Benefited

LOCATION:

Information Services

SALARY

$28.66/Hour (Grade 15) (35 hours/week)

 

March 26, 2019

(When such a vacancy is announced, employees who wish to be considered shall be allowed to file appropriate notice within ten (10) working days following the announcement of the vacancy.)

DISTINGUISHING FEATURES OF THE CLASS: An employee in this class is primarily responsible for performing installation and troubleshooting activities on personal computers in the Ulster County Department of Information Services and/or outlying municipalities.  When employed by the Ulster County Department of Information Services, direct supervision is provided by an Assistant Director of Information Services, and when employed by an outlying municipality direct supervision is provided by the head of that municipality.  Supervision over the work of others is not normally a responsibility of an employee in this class.  Does related work as required.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of Information Technology and Data Communications terminology especially as it relates to personal computers and local area networks; good knowledge of the principles of local area networks; working knowledge of personal computer software industry standards; skill in assessing and resolving personal computer and local area network hardware and software problems; ability to work with personal computer vendors and consultants; ability to read and understand technical manuals; ability to follow complex oral and written instructions; ability to prepare written reports; ability to speak before moderate size groups; manual dexterity; tact; courtesy; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS: Either:

A.  Graduation from a New York State registered or regionally accredited college with an Associate’s Degree in Computer Science or closely related field and two (2) years of full-time paid, or its part-time equivalent, experience as a LAN Administrator, Personal Computer Technician or similar position; OR

B.  Graduation from high school, or possession of a high school equivalency diploma and four (4) years of the above experience; OR

C.  An equivalent combination of training and experience as indicated above.

Note: Full-time study in a course leading to a Certificate in a particular area of computer study may be substituted for the above-listed experience, on a month-for month basis.

IF COLLEGE OR UNIVERSITY EDUCATION IS INDICATED; TRANSCRIPTS ARE REQUIRED AND SHOULD BE ATTACHED TO ALL APPLICATIONS RECEIVED.  A CANDIDATE LACKING THE REQUIRED TRANSCRIPTS WILL RECEIVE A CONDITIONAL APPROVAL PENDING THE RECEIPT OF TRANSCRIPT

Special Requirement for appointment to Ulster County positions: In accordance with Ulster County Legislative Local Law Number 14 of 2007 or by other State and Federal Statutes, candidates for employment to all Ulster County positions must obtain clearance for appointment from the Department of Criminal Justice System or other mandated Federal and State regulatory authority based upon fingerprinting and a criminal history background check.

ULSTER COUNTY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER AND ALL CIVIL SERVICE RULES APPLY

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, creed, national origin, physical or mental disability, marital status, veteran status, disabled veteran status, or status as a member of any other protected group or activity.