Due to construction, the Blue bus and the KPL bus will not be able to pick up or drop off passengers after the Academy Green through Cedar St along Broadway. As they finish up construction along Broadway, we will continue to update.
Dispatch office (schedule questions) 845-334-8458
After carefully monitoring the ongoing COVID-19 (coronavirus) pandemic in Ulster County and the greater Hudson Valley/Catskills region and the current status of COVID-19 in Ulster County, UCAT increased its fixed-route service in December to near pre-COVID levels. In addition to these changes, Paratransit and senior medical van services resumed and riders should call the scheduling office at 845-334-8120, available from 9 a.m. to 4 p.m. the day before their planned trip, and on Friday for a Monday trip.
UCAT buses may have additional staff aboard some buses to ensure riders are complying with social distancing guidance and mask usage. New procedures used by UCAT are as follows:
- Masks will be required to ride the bus and will be available to riders if they do not have one.
- Social distancing will be required by requesting passengers are seated in every other row, when possible.
- Full cleaning of the buses is done on a daily basis by a cleaning company using CDC-approved cleaning products.
- Drivers also complete additional cleaning of the buses throughout the day
Contact Us: Phone: (845) 340-3333 or Toll Free: 1-888-827-8228
Dispatch: (845) 334-8458
Scheduling: (845) 334-8120
ADA Paratransit: (845) 334-8135
Fax: (845) 340-3336
Complaint Process: To file a complaint
Ulster County Area Transit has established an administrative complaint procedure through which an individual may file a complaint concerning ADA. Complaints may be made in writing and sent to: The Director of Public Transit, Ulster County Area Transit, 1 Danny Circle, Kingston NY 12401 or email to the director at ssah[at]co.ulster.ny[dot]us
The Director of Public Transit will promptly respond to the complaint allegations, including its reasons for the response, to the complainant within 5 working days in writing, unless a verbal response is requested. If for any reason the Director is unavailable to respond the complaint will be forwarded to the Deputy Director of Public Transit. All complaints will be documented and filed.
Public entities providing designated public transportation (e.g., fixed route, demand-responsive, and ADA complementary Paratransit) service will need to make reasonable modifications/accommodations to policies and practices to ensure program accessibility subject to several exceptions. These exceptions included when the medication/accommodation would cause a direct threat to the health or safety of others, would result in a fundamental alteration of the service, would not actually be necessary in order for the individual with a disability to access the entity’s service, or (for recipients of Federal financial assistance) would result in an undue financial and administrative burden. Requests for Reasonable Modification can be made over the phone. If your request was denied and you feel it should not have been, please contact the director at 845-340-3335.