The Ulster County Service Center is a single point of contact for reaching County government
UlsterCountyServes.com includes enhanced features like the ability to submit and track requests through to completion
KINGSTON, N.Y. - The Ulster County Executive’s Office announced the launch of a new website to help residents navigate County government services. Residents are already familiar with the County’s call center - opened in March 2020 to provide assistance with COVID-19-related matters. The program has been broadened and revamped as the Ulster County Service Center and has enhanced features including a new website with e-governance options, such as the ability to submit and track requests through to completion and to search a Knowledge Base of articles on popular government services. The Service Center provides support for residents on a wide range of non-emergency, County-related issues and topics, from economic assistance to housing, food and mental health support to transportation and employment and training information. It’s a single point of contact for reaching County government, and helps residents navigate overlapping or complex service needs.
“Since we launched the COVID-19 Call Center, the County has been striving to take constituent services to the next level,” Acting Ulster County Executive Johanna Contreras said. “The capability to submit and track requests online will enhance the transparency of our departmental operations. Our Service Center provides a helpful new option for residents who don’t know where to start, to find out about government services.”
Specially-trained Customer Service Representatives are available to provide individualized service by phone (845-443-8888), text or email (UlsterCountyServes[at]co.ulster.ny[dot]us) from 9:30am - 4:30pm, Monday through Friday. The Service Center will utilize a language interpretive service to assist callers whose primary language is not English.
In addition to needs related to the Health Department, the Ulster County Service Center now also accommodates inquiries about eligibility and programs related to:
- Children’s Services
- Employment & Training
- Food Assistance
- Housing Assistance
- Human Rights
- Mental Health Care
- Non-Emergency Services, such as controlled burns and road closures
- Services specific to populations, such as veterans, seniors, youth, families and businesses
Have a question about available County services? We can help!
Learn more at UlsterCountyServes.com. Contact the Ulster County Service Center at (845) 443-8888 or ulstercountyserves[at]co.ulster.ny[dot]us.