DISTINGUISHING FEATURES OF THE CLASS:  This position works in the Constituent Service Navigator (CSN) division within the Ulster County Department of Information Services. The incumbent uses telephone and email communication to assist customers with various problems, questions, complaints and requests while diligently pursuing information and solutions. The work is performed in accordance with regulation and department policy and involves delivery of high quality service to community residents and businesses; making appropriate referrals; and, the processing and maintenance of a variety of forms and records, in support of the CSN Program. Work is performed under the general supervision of the CSN Assistant Project Director with leeway allowed to make independent decisions on routine issues. Supervision over subordinate personnel is not normally a function of this class. Does related work as required.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of community facilities, programs, services and resources available to constituents; good knowledge of government organizational structures, operating procedures, requirements and goals; good knowledge of office terminology, procedures and equipment; good knowledge of data entry and the use of computerized databases; working knowledge of call center operations;  ability to communicate effectively both orally and in writing; ability to secure the cooperation of others and to deal effectively with the public; ability to readily acquire familiarity with departmental organization, functions, laws, policies and regulations; ability to use automated office equipment; ability to relate well with others under stressful conditions; ability to follow oral and written directions; good judgment; initiative; tact and courtesy.
MINIMUM QUALIFICATIONS: Either:
A.   Graduation from an accredited college or university with a Bachelor's Degree; OR
B.    Graduation from an accredited college or university with an Associate's Degree and, two (2) years of experience involving public or client contact providing information or services; OR
C.   Graduation from high school, or possession of a high school equivalency diploma, and four (4) years of the above experience; OR
D.   An equivalent combination of training and experience as indicated above.
IF COLLEGE OR UNIVERSITY EDUCATION IS INDICATED; TRANSCRIPTS ARE REQUIRED AND SHOULD BE ATTACHED TO ALL APPLICATIONS RECEIVED.  A CANDIDATE LACKING THE REQUIRED TRANSCRIPTS WILL RECEIVE A CONDITIONAL APPROVAL PENDING THE RECEIPT OF TRANSCRIPT.
Special Requirement for appointment to Ulster County positions: In accordance with Ulster County Legislative Local Law Number 14 of 2007 or by other State and Federal Statutes, candidates for employment to all Ulster County positions must obtain clearance for appointment from the Department of Criminal Justice Services or other mandated Federal and State regulatory authority based upon fingerprinting and a criminal history background check.
ULSTER COUNTY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER AND ALL CIVIL SERVICE LAWS, RULES AND REGULATIONS APPLY.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, creed, national origin, physical or mental disability, marital status, veteran status, disabled veteran status, or status as a member of any other protected group or activity.