DEPUTY DIRECTOR OF INFORMATION SERVICES

Job Posting

DATE:

June 21, 2017

TO:

ALL COUNTY EMPLOYEES AND ELIGIBLE CANDIDATES

FROM:

Sheree Cross, Personnel Officer

scro[at]co.ulster.ny[dot]us

JOB VACANCY:

Deputy Director of Information Services/ Full-Time / Benefited

LOCATION:

Information Services

 

Please submit resumes to the above email address.

DISTINGUISHING FEATURES OF THE CLASS:  This position assists the Director of Information Services in the management of the administrative and technical 24/7 operations of the County‘s Information Services Department.  This includes the management of complex data processing systems and initiatives, network infrastructure and operating systems, desktop and end-user client technology, telecommunications solutions, help desk and service requests, and management and coordination of technical professional resources involved in technology systems projects including analysis, development, coordination, implementation and documentation of effective systems to support business operations.  This position assists in the development of solutions that improve service delivery and efficiency of operations in meeting the County’s public service goals.  Direct supervision is exercised over subordinate personnel.  In the absence of the Director of Information Services, the incumbent is authorized to act generally for and on behalf of the Director and assumes responsibility for departmental operations and personnel.  Work is performed under the general supervision of the Director of Information Services.

TYPICAL WORK ACTIVITIES:

  • Acts for the Director of Information Service in his/her absence and represents him/her in an official capacity, as required, on all departmental matters and at local, state and professional meetings;
  • Analyzes the flow and integration of information and data between various systems and recommend solutions to improve computing and communication procedures and enhance efficiencies for local government programs, services and departments;
  • Establishes processes and requirements to support a County culture of continual forward technological progression, including staying abreast of industry developments, stakeholder participation, specifications and business process analysis documentation, budget development, oversight of procurement process and assurance of sound implementation plans;
  • Manages  the procurement, implementation, operations, maintenance and obsolescence of the County’s technology assets (hardware and software);
  • Prepares and implements project plans and schedules including establishing and coordinating requirements, tasks, work assignments and resources to ensure project success in terms of end-user needs, budget, deadlines, security and technology;
  • Supervises a staff of technical personnel, including contractors, engaged in the operation of highly complex systems;
  • Provides technical guidance to personnel and ensures adequate training of Information Services staff as well as the County’s end-users;
  • Manages cross-functional teams and/or projects;
  • Supervises and coordinates activities and employees related to the day-to-day operations including responses to work orders, technology issues and services requests to facilitate excellence in customer satisfaction;
  • Engages in problem solving which includes collecting information, organizing it, and proposing and implementing well thought-out, effective logical solutions;
  • Establishes processes, procedures and priorities to ensure all systems are operating at required performance levels for software applications, operating systems, hardware systems, etc. that ensures adequate and timely responsiveness in operations;
  • Assists in the development and maintenance of a functional disaster recovery plan that provides business continuity for County operations;
  • Assists in the establishment, maintenance, documentation and enforcement of policies and procedures related to the County’s technology operations;
  • Participates in procurement, contracting, monitoring and relationship maintenance with County vendors;
  • Assists in the preparation and monitoring of the department’s budget as well as other administrative duties;
  • Complies with all applicable County, NYS and other processes and procedures;
  • Attends various meetings as needed;
  • Other duties as required.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACHTERISTICS:  Thorough knowledge of information technology systems and operations including security; thorough knowledge of disaster recovery systems; good knowledge of governmental operations and budgetary procedures; ability to monitor and control a large number of projects, problems and issues simultaneously; ability to plan and supervise the work of subordinates and others in cross-functional teams; ability to train and mentor personnel; ability to take direction and excel in a team environment; ability to effectively interact with people at all levels of County government, other agencies, the public and vendors;    takes ownership for excellence through personal effectiveness and dedication to continuous improvement of operations; the inclination to understand the needs of users and businesses of county government operations to better serve them; interest and ability to stay current with information technology best practices and standards; adapts well to change; communicates effectively both orally and in writing.

MINIMUM QUALIFICATIONS:  Possession of a Bachelor’s Degree from an accredited college or university with a major in Computer Science, Business Management, Public Administration or Engineering or a closely related field, and five (5) years’ experience managing information systems projects or technology application activities, two (2) years of which shall have been in a supervisory capacity.

IF COLLEGE OR UNIVERSITY EDUCATION IS INDICATED, TRANSCRIPTS ARE REQUIRED AND SHOULD BE ATTACHED TO ALL APPLICATIONS RECEIVED.  A CANDIDATE LACKING THE REQUIRED TRANSCRIPTS WILL RECEIVE A CONDITIONAL APPROVAL PENDING THE RECEIPT OF TRANSCRIPTS.

Special Requirement for appointment to Ulster County positions: In accordance with Ulster County Legislative Local Law Number 14 of 2007 or by other State and Federal Statutes, candidates for employment to all Ulster County positions must obtain clearance for appointment from the Department of Criminal Justice System or other mandated Federal and State regulatory authority based upon fingerprinting and a criminal history background check.

ULSTER COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, creed, national origin, physical or mental disability, marital status, veteran status, disabled veteran status, or status as a member of any other protected group or activity.