DISTINGUISHING FEATURES OF THE CLASS: This is a professional position having responsibility for assisting the Director of Information Services in the planning, directing and management of the Constituent Services Navigator (CSN) program within the Department of Information Services. The employee has day to day responsibility for all program administrative matters including policies and procedures, program planning and personnel administration and is expected to exercise sound independent judgment and initiative in such areas. The work includes direction over complex data processing systems and initiatives, and operating systems, end-user client technology, telecommunications solutions, help desk requests and management and coordination of technical professional resources involved in technology systems projects including analysis, development, coordination, implementation and documentation of effective systems to support business operations. Work is performed under the general supervision of the Director and Deputy Director of Information Services. Supervision is exercised over subordinate staff working within the CSN program. Does related work as required.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of information technology systems and call center operations; thorough knowledge of community facilities, programs, services and resources available; working knowledge of government operations and budgetary procedures; ability to monitor and control a large number of projects, problems and issues simultaneously; ability to accurately record and report work efforts and results; ability to project and forecast hardware, software, personnel and financial requirements and assist in incorporating such requirements into a budget; ability to plan, supervise and manage the work of subordinates and others in cross-functional teams and/or projects; ability to train and mentor personnel; ability to take direction and excel in a team environment; ability to effectively interact with people at all levels of County government, other agencies, the public and vendors; ability to communicate effectively both orally and in writing; ability to prepare written material, such as reports, correspondence and manuals; initiative and resourcefulness; good judgment; good powers of observation, perception and analysis; tact, courtesy and integrity.
MINIMUM QUALIFICATIONS: Either:
A.     Graduation from an accredited college or university with a Master's Degree in Computer Science, Data Processing, Management Information Systems, Information Technology, Business Administration or a related field and four (4) years of administrative experience in program design, development or evaluation; data analysis; or program/project performance improvement, two (2) years of which must have been in a supervisory position; OR
B.      Graduation from an accredited college or university with a Bachelor's Degree in Computer Science, Data Processing, Management Information Systems, Information Technology, Business Administration or a related field and five (5) years of administrative experience in program design, development or evaluation; data analysis; or program/project performance improvement, two (2) years of which must have been in a supervisory position; OR
C.     Graduation from an accredited college or university with an Associate's Degree in Computer Science, Data Processing, Management Information Systems, Information Technology, Business Administration or a related field and seven (7) years of administrative experience in program design, development or evaluation; data analysis; or program/project performance improvement, two (2) years of which must have been in a supervisory position; OR
D.     An equivalent combination of training and experience as defined by the limits of A, B & C above.
Special Requirement for appointment to Ulster County positions: In accordance with Ulster County Legislative Local Law Number 14 of 2007 or by other State and Federal Statutes, candidates for employment to all Ulster County positions must obtain clearance for appointment from the Department of Criminal Justice Services or other mandated Federal and State regulatory authority based upon fingerprinting and a criminal history background check.
If this is an Ulster County position it will require a criminal background check and a candidate will be required to complete and sign a Criminal Background Investigation Release Form. Upon a conditional employment offer a candidate will be required to be fingerprinted accordingly.
ULSTER COUNTY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER AND ALL CIVIL SERVICE RULES APPLY
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, creed, national origin, physical or mental disability, marital status, veteran status, disabled veteran status, or status as a member of any other protected group or activity.